HP Color LaserJet Enterprise M651 Series — Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door

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Control panel walkaround
  • HP Color LaserJet M651 control panel
Load the paper trays
  • Load Tray 1
  • Load Tray 2 and the 500-sheet trays
  • Load the 1500-sheet high-capacity input tray
Maintenance and jam clearing
  • Clear jams in Tray 1
  • Clear jams from Tray 2 other 500-sheet trays
  • Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door
  • Clear jams in the lower-right door
  • Clear jams in the right door and the fuser area
  • Clear jams in the output bin
Product views - HP Color LaserJet M651
  • Product front view
  • Product back view
  • Formatter view
Shared CSR parts
  • Toner cartridges
  • Toner collection unit (TCU)
  • Intermediate transfer belt (ITBU)

Use the following procedure to check for paper in all possible jam locations related to the 1,500-sheet high-capacity tray. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Open the 1,500-sheet high-capacity input tray.
  2. Remove and discard any damaged sheets.
  3. Remove the paper from the tray.
  4. Lift the tray up and then pull it straight out to remove it.
  5. If jammed paper is in the feed area, pull it down to remove it.
  6. Reinstall the tray, and then load full reams of paper into the tray. The tray holds 1,500 sheets of paper.

    NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.

  7. Close the tray.
  8. Open the lower-right door.
  9. Remove any jammed paper.
  10. Close the lower-right door.

    NOTE: If after clearing the jam the product control panel displays a message that there is no paper in the tray or the tray is over filled, remove the tray and look behind it for any remaining paper.