HP Officejet Enterprise Color X555 — Clear jams in the ink collection unit area

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Clear jams
  • Clear jams in the output bin
  • Clear jams in Tray 1 (multipurpose tray)
  • Clear jams in the left door
  • Clear jams in the ink collection unit area
  • Clear jams in Tray 2
  • Clear jams in optional Tray 3
CSR-A parts
  • Replace the ink cartridges
  • Ink collection unit
Install and set up the product
  • Install the ink cartridges
  • Load trays
  • Load trays 2-3
Product views
  • Product front view
  • Product back view
  • Interface ports
Quick Sets
  • Use a Quick Set
  1. Open the left door.
  2. If the trailing edge of the sheet is visible, remove the sheet from the product.
  3. If the paper is not visible or accessible, remove the ink collection unit by pulling it out with both hands. Set the unit aside, upright, on a piece of paper to prevent ink spills.

    CAUTION: When pulling out the ink collection unit, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes.

  4. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. Gently pull on the sheet if it does not feed. Remove the sheet.
  5. Lift the green tab to place the platen back into its operating position.
  6. Reinstall the ink collection unit.
  7. Close the left door.

    Click the play button for an instructional video