Use the following procedure to check for paper in all possible jam locations in the toner-cartridge area. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
Press the top-cover-release button on the left side of the printer.
Open the front door.
Remove the toner cartridge.
Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
Reinsert the toner cartridge.
Close the front door.