HP LaserJet Enterprise M507 — Clear paper jams in the duplexer

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Clear paper jams
  • Clear paper jams in Tray 1
  • Clear paper jams in Tray 2 and the 550-sheet trays
  • Clear paper jams in the toner-cartridge area
  • Clear paper jams in the rear door and the fuser area
  • Clear paper jams in the output bin
  • Clear paper jams in the duplexer
Customer self-repair (CSR) A parts and assemblies
  • Toner Cartridge
Guides
  • User Guide
Set up and configure
  • Load the trays

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Remove Tray 2 from the printer.

    Remove the tray

  2. Pull forward on the green tab inside the tray area to release the duplex pan.

    Pull the tab forward

  3. Remove any jammed paper.

    Remove the jammed paper

  4. Close the duplex pan.

    Close the duplex pan

  5. Reinsert and close the tray.

    Close the tray

  6. Open the rear door.

    Open the rear door

  7. Remove any jammed paper.

    Remove the jammed paper

  8. Close the rear door

    Close the rear door

  9. Press the top-cover-release button on the left side of the printer.

    Press the release button

  10. Open the front door.

    Open the front door

  11. Remove the toner cartridge.

    Remove the toner cartridge

  12. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.

    Remove the jammed paper

  13. Reinsert the toner cartridge.

    Install the toner cartridge

  14. Close the front door.

    Close the front door