HP Color LaserJet Enterprise MFP M577 — Clear paper jams in Tray 1

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Clear paper jams
  • Clear paper jams in Tray 1
  • Clear paper jams in Tray 2
  • Clear paper jams in the optional 550-sheet trays
  • Clear paper jams in the right door and the fuser area
  • Clear paper jams in the output bin
  • Clear paper jams in the document feeder
Control panel walkaround
  • Control-panel view (touchscreen control panel, x model only)
Customer self-repair (CSR) A assemblies
  • Toner cartridges
Customer self-repair (CSR) B assemblies
  • Intermediate transfer belt (ITB) and secondary transfer roller
Customer self-repair (CSR) parts and supplies
  • Staple cartridge (M577)
Guides
  • Control Panel Guide
  • User Guide
Load the paper trays
  • Load Tray 1
  • Load Trays 2, 3, 4, and 5

Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message.

    Remove the jammed paper

  2. If the paper remains stuck, or if no jammed paper is visible in Tray 1, remove any remaining paper in the tray, and then close Tray 1 and open the right door.

    Open the right door

  3. If jammed paper is present, gently pull it out.

    Remove the jammed paper

  4. Close the right door.

    Close the right door