HP Color LaserJet Enterprise MFP M577 — Clear paper jams in the optional 550-sheet trays

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Clear paper jams
  • Clear paper jams in Tray 1
  • Clear paper jams in Tray 2
  • Clear paper jams in the optional 550-sheet trays
  • Clear paper jams in the right door and the fuser area
  • Clear paper jams in the output bin
  • Clear paper jams in the document feeder
Control panel walkaround
  • Control-panel view (touchscreen control panel, x model only)
Customer self-repair (CSR) A assemblies
  • Toner cartridges
Customer self-repair (CSR) B assemblies
  • Intermediate transfer belt (ITB) and secondary transfer roller
Customer self-repair (CSR) parts and supplies
  • Staple cartridge (M577)
Guides
  • Control Panel Guide
  • User Guide
Load the paper trays
  • Load Tray 1
  • Load Trays 2, 3, 4, and 5

Use the following procedure to check for paper in all possible jam locations related to the optional 550-sheet paper feeders. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Open the lower-right door.

    Open the lower-right door

  2. Gently pull out any jammed paper.

    Remove the jammed paper

  3. Pull the tray completely out of the printer by pulling and lifting it up slightly.

    Remove the tray

  4. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.

    Remove the jammed paper

  5. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it.

    Remove the jammed paper

  6. Close the lower-right door.

    Close the lower-right door

  7. Reinsert and close the tray.

    Close the tray