HP Color LaserJet Enterprise MFP M577 — Clear paper jams in the right door and the fuser area

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Clear paper jams
  • Clear paper jams in Tray 1
  • Clear paper jams in Tray 2
  • Clear paper jams in the optional 550-sheet trays
  • Clear paper jams in the right door and the fuser area
  • Clear paper jams in the output bin
  • Clear paper jams in the document feeder
Control panel walkaround
  • Control-panel view (touchscreen control panel, x model only)
Customer self-repair (CSR) A assemblies
  • Toner cartridges
Customer self-repair (CSR) B assemblies
  • Intermediate transfer belt (ITB) and secondary transfer roller
Customer self-repair (CSR) parts and supplies
  • Staple cartridge (M577)
Guides
  • Control Panel Guide
  • User Guide
Load the paper trays
  • Load Tray 1
  • Load Trays 2, 3, 4, and 5

Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

CAUTION:

The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

  1. Lift the latch on the right door to release it.

    Lift the latch

  2. Open the right door.

    Open the right door

  3. Gently pull out any jammed paper from the pick up area.

    Remove the jammed paper

  4. Close the transfer assembly.

    Close the transfer assembly

  5. Push down on the green levers to release the jam-access cover.

    Press down on the green levers

  6. Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants.

    Remove the jammed paper

  7. Close the jam-access cover, and then lower the transfer assembly.

    Close the jam-access cover

  8. If paper is visible entering the bottom of the fuser, gently pull downward to remove it.

    CAUTION:

    Do not touch the foam on the transfer roller. Contaminants can affect print quality.

    Remove the jammed paper

  9. If paper is jammed as it enters the output bin, gently pull the paper out to remove it.

    Remove the jammed paper

  10. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser.

    CAUTION:

    The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

    Remove the fuser

  11. Open the jam-access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.

    CAUTION:

    Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled.

    Remove the jammed paper

  12. Close the jam-access door, and push the fuser completely into the printer until it clicks into place.

    Install the fuser

  13. Check for jammed paper in the duplex path inside the right door, and remove any jammed paper.

    Remove the jammed paper

  14. Close the right door.

    Close the right door