HP LaserJet Enterprise M604, M605, M606 — Clear paper jams in the optional 1,500-sheet high-capacity tray

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Clear paper jams
  • Clear paper jams in Tray 1
  • Clear paper jams in Tray 2 and the 500-sheet trays
  • Clear paper jams in the optional 1,500-sheet high-capacity tray
  • Clear paper jams in the toner-cartridge area
  • Clear paper jams in the rear output bin
  • Clear paper jams in the fuser area
  • Clear paper jams in the output bin
  • Clear paper jams in the duplexer
  • Clear paper jams in the envelope feeder
  • Clear paper jams in the 5-bin mailbox
  • Clear paper jams in the stacker or stapler/stacker
  • Clear staple jams in the stapler/stacker
Control panel walkaround
  • Control-panel view (4-line control panel, n and dn models only)
  • Control-panel view (touchscreen control panel, x models only)
Customer self-repair (CSR) A parts and assemblies
  • Toner Cartridge
Load trays
  • Load Tray 1
  • Load Tray 2 and the 500-sheet trays
  • Load the optional 1,500-sheet high-capacity tray
  • Load the optional custom media tray
  • Load envelopes
Product views
  • Product front view
  • Product back view

Use the following procedure to clear paper jams in the 1,500-sheet high-capacity tray. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Open the front door of the tray.

    Open the door

  2. Remove the paper stack.

    Remove the paper stack

  3. If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and out of the product. (Do not pull the paper straight out, or it will tear.) If the paper is not visible, look in the cartridge-door area.

    Remove the jammed paper

  4. Make sure that the paper does not exceed the fill marks on the paper guides, and that the front edge of the stack is aligned with the arrows.

    Check the paper stack

  5. Close the front door of the tray.

    Close the door