HP Color LaserJet Enterprise M855 — Clear jams in Tray 2

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Control panel walkaround
  • HP Color LaserJet M855 control panel
Load trays
  • Tray 1
  • Tray 2
Maintenance and clearing jams
  • Clear jams in Tray 1, the right door, and the fuser
  • Clear jams in Tray 2
  • Clear jams in the output bin
Print
  • Select staple and hole-punch locations
  • Use the staple/collate feature (optional finishing accessory)
  • Use easy-access USB printing
Product views
  • Product front view
  • Product back view
  • Interface ports and security lock
  • Control panel view
  • Stapler/Stacker (with or without hole punch)
  • Booklet Maker (with or without hole punch)
  • Supplies walkaround
Supplies
  • Replace a toner cartridge
  • Replace an imaging drum
  • Intermediate transfer belt (ITB)
  • Staple cartridge refill
  • 200-Staple Cartridge Kit (2-pack) for Booklet Maker

Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Open the right door.
  2. Lift the green handle on the transfer-access panel and open the panel.
  3. Gently pull out any jammed paper.
  4. Close the transfer-access panel.
  5. Close the right door.
  6. Pull the tray completely out of the product by pulling and lifting it up slightly.
  7. Remove any jammed or damaged sheets of paper.
  8. Remove any paper from the feed rollers inside the product.
  9. Reinsert and close the tray.