HP PageWide Enterprise Color 556 — Clear jams in the print zone

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Clear paper jams
  • Clear jams in the print zone
  • Clear jams in the left door
  • Clear jams in Tray 1 (multipurpose tray)
  • Clear jams in Tray 2
  • Clear jams in Tray 3 (accessory)
  • Clear jams in the 3 x 500-sheet feeder
  • Clear jams in the ink-collection unit area
  • Clear jams in the output bin
Customer self-repair (CSR) parts
  • Removal and replacement: Ink cartridges
Guides
  • User Guide
Load trays
  • Load paper to Tray 1 (multi-purpose tray)
  • Load paper to Tray 2
  • Load paper to Tray 3
  • Load paper to the 3 x 500-sheet paper feeder
Print
  • Print from a USB flash drive
  • Print product reports
  • Configuring printer tray settings
  • Store print jobs on the printer to print later or print privately
Print (Windows)
  • Selecting the paper type (Windows)
Supplies
  • Remove and replace the cartridge

  1. Clear all possible paper jam locations:

    Clear jams in Tray 1 (multipurpose tray)

    1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to find the remnants.

      If most of the sheet of paper has been pulled inside the printer, continue with the following steps.

      Remove the jammed paper

    2. Pull Tray 2 completely out of the printer by pulling and lifting up slightly

      Open the tray

    3. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the right, and then pull it forward to remove it.

      Remove the jammed paper

    4. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.

      Remove any damaged paper

    5. Open the left door.

      Open the left door

    6. Gently pull out any jammed paper from the rollers and delivery area. If the paper tears, make sure to remove all remnants.

      Remove the jammed paper

    7. Remove the ink-collection unit by pulling it out with both hands. Set the unit aside, upright, on a piece of paper to prevent spills.

      CAUTION:

      When removing the ink-collection unit, avoid making direct contact with the black cylinder to prevent pigment smear on skin or clothes.

      Remove the ink-collection unit

    8. Lower the platen by pressing down on the green tab. This will cause the printer to try to feed the sheet through the print zone. You might need to gently pull on the sheet if it does not feed. Remove the sheet.

      Remove the jammed paper

    9. Lift the green tab to return the platen to the operating position.

      Lift the platen

    10. Install the ink-collection unit.

      Install the ink collection unit

    11. Close the left door.

      Close the left door

  2. Load one of the following paper types into Tray 1:

    • Cardstock
    • Heavy paper
    • Two sheets of plain paper

  3. Open the following menus to begin the print zone jam clearing process:

    1. Administration

    2. Troubleshooting

    3. Advanced jam recovery

  4. Click the Start button to begin the print zone jam clearing process

    This process cycles the heavy media from Tray 1 through the paper path and clears the jam in the print zone area.