Clear jams in the ink-collection unit area
Open the left door.
Gently pull out any jammed paper from the rollers and delivery area. If the paper tears, make sure to remove all remnants.
Remove the ink-collection unit by pulling it out with both hands. Set the unit aside, upright, on a piece of paper to prevent spills.
When pulling out the ink-collection unit, avoid making direct contact with the black cylinder to prevent pigment smear on skin or clothes.
Lower the platen by pressing down on the green tab. This will cause the printer to try to feed the sheet through the print zone. You might need to gently pull on the sheet if it does not feed. Remove the sheet.
Lift the green tab to return the platen to the operating position.
Install the ink-collection unit.
Close the left door.